By now, if you’re the sort of person who reads a blog about policing, you’ve likely seen the video taken by a passenger on a United Airlines flight, showing another passenger being dragged out of his seat and down the aisle of the plane, his glasses askew and his lip bloodied. This video has provoked outrage (both in the US and in China), calls for a boycott, and (of course) parody videos. Continue reading “Ask, tell, make: The United Airlines video and conflict management”